Community Pledge
Every member affirms the historic Christian faith and promises to treat neighbors with integrity: no harassment, no pushy selling, no pressure. Pros who sign it carry the Community Pledge badge.
Galatians 6:2
Trust Center
Flocc exists so believers can carry each other's burdens. Here's how we look after one another, and how you can help keep our community a place of integrity.
How it works
What Makes Flocc Trustworthy
Identity Verification
Pros can confirm a government ID and a live selfie through Stripe Identity. When a Pro is Identity Verified, you'll see their verified photo on your active booking so you can confirm the right person arrives.
Licensed & Insured badge
Pros can share their license number and document with our team. Approved submissions show the badge and license number on their profile. Flocc displays these as a courtesy and doesn't independently verify them, so please check what your job requires.
Payment Hold
When you book, your payment is placed on a Payment Hold. Your Pro sees the money is committed, and it only moves to them when you approve the finished work, or 48 hours after completion if no concern is raised.
Dispute resolution
If something isn't right, open a dispute from the job page. Funds Release pauses while our team listens to both sides and reviews photos and messages, usually within 14 days.
For Locals & Pros
Community Safety Guidelines
- 01
Be respectful
Speak kindly, keep your word, and treat every neighbor the way you'd want to be treated. Harassment or coercion leads to removal.
- 02
No substitution
The Pro you book is the person who shows up. Accounts can't be shared or transferred, and sending a friend or subcontractor without Flocc's approval locks the account.
- 03
Keep payments on Flocc
Paying through Venmo, Zelle, Cash App or cash removes your Payment Hold and account protection. Keep every payment on Flocc.
- 04
Keep messages on Flocc
Use in-app messaging so there's a clear record if anything ever needs reviewing.
- 05
Report concerns
Use "Report a concern" on any Pro profile, or the photo-mismatch button on your booking. We read every report.
Questions
Frequently Asked Questions
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