Terms of Service

1. Acceptance of Terms & Mission Statement

By accessing, registering for, or using the Flocc platform hosted at myflocc.com (collectively, the "Platform"), you ("User," "Local," or "Provider") agree to be bound by these Terms of Service ("Terms"). The Platform is operated by Flocc LLC ("Company," "we," "us," or "our").

Flocc is a faith-centered, budget-first local services marketplace grounded in the principles of Galatians 6:2 ("Help carry each other's burdens"). The Platform is designed to connect community members seeking assistance ("Locals") with independent service providers ("Providers" or "Pros") to foster fellowship, financial opportunity, and mutual service.

2. Affirmative Statement of Faith & Behavioral Pledge

All Users must explicitly agree to our Affirmative Statement of Faith and Flocc Community Pledge during account registration:

Statement of Faith: Users acknowledge the historic Christian Creed standard (belief in the trinity, grace, and neighborly service).

Behavioral Pledge: All interactions, task listings, and communications must remain respectful, non-soliciting, and free from harassment, aggressive proselytizing, or coercive behavior.

Public Badging & Enforcement: Accepting this pledge grants a public "Community Pledge Signed" badge on the User's profile. Flocc LLC reserves the right to immediately suspend or terminate any account found in violation of this pledge.

3. Nature of the Marketplace & Vetting Disclaimer

Independent Marketplace Operator: Flocc LLC provides a technology platform connecting independent Locals and Providers. Flocc LLC is not an employer, joint venture, or agency of any Provider. Providers set their own schedules, tools, and service parameters.

Sole Vetting Responsibility: LOCALS ARE SOLELY RESPONSIBLE FOR SELECTING, VETTING, AND APPROVING PROVIDERS FOR THEIR TASKS. While Providers may voluntarily complete third-party identity or background checks (e.g., via Certn) to earn platform badges, Flocc LLC does not independently verify, guarantee, or warrant the skills, qualifications, background, or safety of any Provider or Local.

4. Task Rules, Financial Mechanics & Escrow

Minimum Budget Floor: A hard global baseline floor of $35.00 applies to all posted task requests and direct provider listings. Submissions below $35.00 are strictly prohibited.

Escrow Lock & Stripe Connect: Payments are processed securely via Stripe Connect. When a Local accepts a quote or books a service, funds are authorized and held in escrow. Funds are released to the Provider upon Local completion approval or via the automated 48-hour release timer following task completion.

Fee Structure:

Cancellation & Refund Policy:

5. Data Privacy & Off-Platform Contact Safeguards

Pre-Escrow Redaction: To maintain platform integrity and security, server-side content filters and automated photo OCR checks scan pre-escrow messages to obfuscate phone numbers, emails, external links, and social handles.

Prohibition of Off-Platform Bypassing: Sharing or soliciting off-platform payment or contact information prior to escrow funding is strictly prohibited. Bypassing attempts will result in automated message blocking, account flagging, or immediate account termination.

Post-Escrow Unmasking: Street addresses and unmasked phone numbers are revealed only after funds are secured in escrow. Contact details are automatically re-masked upon job completion.

6. Disputes & Auto-Release Window

Locals have 48 hours following a Provider's task completion submission to review the work or open a formal dispute through the Platform. Opening a dispute within this window freezes escrowed funds until resolved by Flocc LLC admin moderation. If no dispute is raised within 48 hours, escrowed funds automatically release to the Provider.

7. Limitation of Liability & Indemnification

To the fullest extent permitted by law, Flocc LLC, its officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from task performance, property damage, personal injury, or interactions between Users. Users agree to indemnify and hold harmless Flocc LLC from any claims arising out of their use of the Platform or breach of these Terms.

8. Contact Information

For questions or support regarding these Terms, contact us at: