Terms & Conditions
1. Introduction
Flocc LLC (hereinafter referred to as “we,” “us,” “our,” or “Flocc LLC”). These Terms and Conditions (the “Terms”) govern your use of our website and services. By using our platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
2. Definitions
- Platform: Flocc LLC website (www.myflocc.com) and any related services.
- User: Any individual or entity using our platform, including customers and experts.
- Customer: Any User who posts a request for services.
- Expert: Any self-employed individual who offers their services through our platform.
- Services: Any services offered by Experts through the platform.
3. Services Provided
3.1 Description
Flocc LLC provides a marketplace where Customers can connect with self-employed Experts for various services. Flocc LLC acts solely as an intermediary between Customers and Experts and does not employ the Experts.
3.2 Limitation of Liability
Flocc LLC is not liable for any actions or omissions of Experts, including but not limited to personal injury, property damage, or health issues resulting from the services provided by the Experts.
4. User Accounts
4.1 Registration
To use our platform, Users must create an account by providing accurate and complete information. Users are responsible for maintaining the confidentiality of their account credentials.
4.2 Account Termination
Flocc LLC reserves the right to terminate or suspend any account at our sole discretion, with or without notice, for any reason, including but not limited to violation of these Terms.
5. Responsibilities and Conduct
5.1 For Customers
- Accurate Information: Customers must provide accurate and complete information when posting requests and interacting with Experts.
- Payment: Customers agree to pay for the services rendered by Experts in accordance with the agreed-upon terms.
- Compliance: Customers must comply with all applicable laws and regulations when using the platform.
5.2 For Experts
- Independent Contractor: Experts acknowledge that they are independent contractors and not employees of Flocc LLC. Experts are solely responsible for their actions and the quality of their services.
- Licenses and Permits: Experts must obtain and maintain all necessary licenses, permits, and insurance required to provide their services.
- Compliance: Experts must comply with all applicable laws, regulations, and health standards.
- Profile Information: Experts must provide accurate and complete information in their profiles and keep this information up to date.
6. Booking and Payment
6.1 Booking Process
Customers can book services by posting a request and selecting an Expert. Once a booking is confirmed, both parties will receive a confirmation email with the details of the service.
6.2 Payment Terms
- Service Fees: Flocc LLC will charge a service fee (commission) for the use of the platform. This fee will be disclosed to both Customers and Experts prior to booking.
- Payment Processing: Payments will be processed through our third-party payment processor. Customers authorize Flocc LLC to charge their payment method for the agreed-upon amount.
7. Cancellations and Refunds
7.1 For Customers
Customers may cancel a booking according to the cancellation policy set by the Expert. Refunds will be processed in accordance with the Expert’s cancellation policy.
7.2 For Experts
Experts may cancel a booking due to unforeseen circumstances. In such cases, the Customer will be notified, and a full refund will be issued.
8. Dispute Resolution
8.1 Informal Resolution
We encourage Users to resolve disputes informally. Users can contact Flocc LLC support for assistance in resolving disputes.
8.2 Arbitration
If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the laws of New York State.
9. Intellectual Property
All content on the platform, including but not limited to text, graphics, logos, and software, is the property of LLC or its licensors and is protected by intellectual property laws. Users may not use, reproduce, or distribute any content without our prior written permission.
10. Privacy Policy
By using our platform, you agree to our Privacy Policy, which is incorporated into these Terms by reference.
11. Amendments
Flocc LLC reserves the right to amend these Terms at any time. We will notify Users of any significant changes by posting the revised Terms on our website. Continued use of the platform constitutes acceptance of the amended Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of New York State. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New York.
13. Prohibited Conduct and Account Termination
13.1 Direct Contact Prohibition
Experts are strictly prohibited from contacting clients directly outside the Flocc platform with the intention of avoiding platform fees and commissions. Any attempt to circumvent the platform’s payment system by arranging bookings or payments directly with clients will be considered a severe breach of our Terms and Conditions.
13.2 Consequences of Breach for Experts
If an expert is found to have contacted clients directly:
- Account Termination: The expert’s account will be immediately terminated, and they will be permanently banned from the platform.
- Cancellation of Bookings: All current bookings associated with the offending expert will be canceled and reassigned to another expert.
- Liability for Fees: The expert will still be liable to pay the platform fees and commissions that they attempted to avoid.
13.3 Consequences of Breach for Clients
Clients are also prohibited from contacting experts directly to bypass platform fees. If a client is found to have engaged in such conduct:
- Account Termination: The client’s account will be immediately terminated, and they will be permanently banned from the platform.
13.4 Mutual Responsibility
Both experts and clients are responsible for adhering to this policy. Any violation by either party will result in the removal of both accounts from the platform and a permanent ban.
13.5 Enforcement
Flocc LLC reserves the right to monitor communications between experts and clients on the platform to enforce this policy. By using the platform, you consent to such monitoring for the purpose of ensuring compliance with these Terms.
14. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Flocc LLC
Email: support@myflocc.com